First time setup troubleshooting

Stuck on ‘Internet Access’ screen on watch

When stuck on internet page on the watch, check on your phone for the Bluetooth tethering (on Android) and Personal hotspot (on iOS) proceed to Settings > Accept the pairing request > enable Personal hotspot > enable Bluetooth tethering. Go back to the app and click on next button to proceed. Was this article helpful?

Stuck on ‘Internet Access’ page on iOS phone

When stuck on internet page on the iOS app, proceed to Settings > Accept the pairing request > Switch on the Personal hotspot > enable Bluetooth tethering. Go back to the app and click on Next button to proceed.         Was this article helpful?

Stuck on ‘Internet Access’ page on Android phone

When stuck on Internet Access page on the android app, proceed to Settings > click More > Tethering & portable hotspot–>enable Bluetooth tethering. Go back to the app and click on Next button to proceed.           Was this article helpful?

Stuck on ‘Spinner’ screen on watch

When the watch screen is stuck on the ‘spinner’, log out from the phone app and login again. In case, the ‘spinner’ still remains on the screen, restart the watch and start the first time setup again. Was this article helpful?

Stuck on ‘Spinner’ app screen on Android and iOS phone

When stuck on ‘spinner’ on the phone app, check for the pairing request on the notification bar of your phone. On accepting the pairing request, the watch and the phone app will be paired.   In case, the ‘spinner’ still remains on the screen try closing/force stopping the app. Restart the app and proceed with […]

Companion iOS app not working

Companion iOS app for Blink will work on devices running on iOS 8 and above. If the device used by you is running on the compatible version and the companion app doesn’t work/crash on the device: Try uninstalling and reinstalling the app on the device. The issue could arise because of the issue with the […]

Could not find the companion iOS app

The Blink companion app for iOS phone is currently being reviewed by the Apple App Store team. Meanwhile, the beta app is available on the Apple Test Flight and can be downloaded on receiving an invite from Blink Team by notifying us on the link given below: blink.watch/iosapp    Was this article helpful?

Android app not working on my phone

Blink Android app will work on devices running on Android 4.4 and above. If the device used by you is running on the compatible version and the companion app doesn’t work/crash on the device: Try uninstalling and reinstalling the app on the device. The issue could arise because of the app not being compatible with […]

Could not find the companion Android app

The companion Android app for Blink is available on Google Play Store as ‘Blink by Witworks‘.  To sync your watch with an android device, install the app from the Play Store on your phone and proceed with the first time set-up of the watch through the phone app.   Was this article helpful?